Home > Term of service
Page 1 – General Provisions
These Terms of Service (hereinafter referred to as “these Terms”) are entered into between users and the Arcax platform (hereinafter referred to as the “Platform”) and are legally binding. Users should carefully read and fully understand these Terms before registering or using the Platform services. Use of the Platform constitutes their acceptance and acceptance. The Platform reserves the right to amend these Terms at any time in accordance with laws, regulations, and business needs, and will notify users through public announcements. Continued use of the Platform constitutes consent to any such amendments. If users disagree, they should immediately cease using the Platform.
II. Platform Services
The Platform provides automated trading and market liquidity services to qualified users based on artificial intelligence, big data, and quantitative models. These services primarily include:
AI-driven quantitative trading: Execute multi-asset trades using proprietary models;
Cyclical investment products: 7-day, 30-day, 90-day, 180-day, and 360-day mandates;
VIP tier benefits: Higher limits and privileges are granted based on asset size and trading activity;
Invitation and commission mechanism: Users can receive team commission settlements by inviting others to join.
The Platform strives to ensure system stability but makes no promises regarding service continuity or profitability. All trading results depend on market conditions and strategy performance. Users should fully understand the risks and bear all potential losses.
Page 2 · User Eligibility and Registration
Users must be at least 18 years of age and possess full civil capacity to use the Platform services. During the registration process, users must provide true, complete, and valid information and complete the Platform’s required Know Your Customer (KYC) procedures, including but not limited to identification, contact information, and place of residence. The Platform reserves the right to verify and update user identities in accordance with legal and regulatory requirements. If a user provides false information or refuses verification, the Platform reserves the right to suspend or terminate service.
Users may not use the Platform in any way to engage in illegal activities such as money laundering, terrorist financing, fraud, or pyramid schemes. If a user’s jurisdiction restricts or prohibits digital asset trading, the user is solely responsible for verifying compliance and assumes full responsibility. After successful registration, the user will be assigned a unique account, which is for personal use only and may not be transferred, lent, or sold. The user is responsible for properly maintaining their account and password. Losses caused by mismanagement are the sole responsibility of the user.
Page 3 · User Rights and Obligations
Users have the right to use the relevant services in accordance with these Terms and the Platform’s published rules and, subject to legal and compliance requirements, to independently choose to trade or exit. Users have the right to be informed and can review their transaction records, account information, and related fee information.
Users also have the following obligations:
You must not interfere with the normal operation of the Platform, including but not limited to attacking the system, reverse engineering, or maliciously disseminating information;
You must not exploit vulnerabilities for profit or engage in activities that harm the interests of other users;
You must promptly update your personal information to ensure its accuracy;
You must comply with applicable laws, regulations, and regulatory requirements.
If a user violates the above obligations, the Platform reserves the right to take measures such as restricting transactions, freezing accounts, and terminating services, and, if necessary, cooperate with judicial authorities to pursue legal action.
Page 4 · Platform Rights and Obligations
The Platform reserves the right to adjust its service content based on market conditions and regulatory requirements, including suspending, updating, or terminating certain features. The Platform commits to maintaining system stability and security within reasonable limits and to conducting timely maintenance and upgrades.
The Platform is obligated to disclose necessary risk warnings and fee schedules to users and to announce any significant changes. The platform assumes no liability for losses caused by technical maintenance, network fluctuations, third-party service interruptions, or force majeure.
The platform reserves the right to freeze or restrict users’ data if they are suspected of violating laws or regulations, or if risks exist, to protect user funds and the market. Furthermore, the platform must safeguard user information security and must not disclose or sell user data without permission. However, the platform reserves the right to provide such data in accordance with the law upon regulatory or legal requirements. The platform reserves the right to interpret these terms and conditions and to pursue legal action against users who violate the law.
Page 5 · Fees and Settlement
The platform may charge fees, including but not limited to transaction fees, management fees, and commissions, during the use of its services. Specific rates are subject to public notice by the platform and may be adjusted based on market and regulatory conditions. Users should carefully read and confirm the relevant fee information before using any services.
Regarding profit distribution, returns earned by users through periodic investment products or quantitative trading will be automatically settled in accordance with the contract or product rules. In the event of team invitations or commission sharing, the platform will distribute the fees periodically according to the established mechanism, which users can view through their account details.
The platform reserves the right to modify fee schedules at any time and will provide advance notice through public announcements. Continuing to use the service after the announcement constitutes acceptance of the adjustment. If settlement delays are caused by system or third-party issues, the platform will take reasonable measures to correct them, but will not be liable for additional compensation.
Page 6 · Risk Disclosure and Disclaimer
Digital asset trading and quantitative investing carry high risks, and price fluctuations may result in partial or total loss of assets. Users should participate with caution and at their own risk, based on their own financial situation, risk tolerance, and investment objectives.
The platform does not guarantee any specific profits or investment returns. Users understand and agree that market conditions, policy changes, system failures, or force majeure events may affect trading results.
The platform assumes no liability, to the extent permitted by law, for losses caused by network interruptions, third-party service issues, hacker attacks, or force majeure. Users should use platform services reasonably and take necessary security measures to protect their accounts and assets.
The disclaimers in these terms do not affect users’ mandatory rights under the law. However, users must understand that any investment is inherently uncertain, and the platform serves only as a technology and service provider and does not promise profits.
Page 7 · Compliance and Regulatory Requirements
The platform strictly adheres to international and local regulatory requirements and has established and implemented anti-money laundering (AML) and counter-terrorist financing (CTF) policies. During the registration and use process, users must provide their identity information and proof of funds to meet Know Your Customer (KYC) requirements.
The platform reserves the right to monitor and review user trading activities. If suspicious behavior is detected, restrictive measures will be implemented and, if necessary, reports will be made to regulatory or judicial authorities.
When using the platform’s services, users should ensure that their actions comply with the laws and regulations of their country or region. Any legal consequences arising from a user’s violation of relevant regulations will be the sole responsibility of the user.
The platform also complies with data protection and privacy laws and implements technical measures to ensure the security of user information. The platform will not disclose user data to third parties except as required by law or regulation. Users understand and agree that the platform may share necessary information as necessary for compliance purposes to mitigate risks and fulfill legal obligations.
Page 8 · Intellectual Property and Data Protection
The trademarks, logos, source code, algorithm models, interface designs, and related documentation used in the platform’s operations are protected by intellectual property laws. Users may not copy, modify, disseminate, or use them for commercial purposes without the platform’s written permission. The platform reserves the right to pursue legal action for any unauthorized use.
The personal data, transaction records, and other related information submitted by users when using the platform’s services are strictly protected. The platform implements encryption, tiered storage, and access control measures to ensure that data is not illegally accessed or tampered with.
Users understand and agree that, subject to compliance with the Privacy Policy, the platform may use anonymized data for service optimization, model training, and market research. In the event of a data breach or system security incident, the platform will take remedial measures in accordance with the law and, where necessary, notify relevant users and regulators.
Page 9 · Dispute Resolution and Governing Law
The formation, execution, interpretation, and dispute resolution of these Terms shall be governed by Singapore law. If the user’s jurisdiction has other mandatory regulations regarding digital asset transactions, the user shall comply with them and assume all resulting liability.
If a dispute arises from the use of the platform’s services, the user shall first resolve the dispute through friendly negotiation with the platform. If negotiation fails, either party may submit the dispute to arbitration at the Singapore International Arbitration Centre (SIAC) in accordance with its arbitration rules. The arbitration award shall be final and legally binding on both parties.
If any provision of these Terms is held invalid or unenforceable, the validity of the remaining provisions shall not be affected. The headings of these Terms are for convenience only and do not affect the substantive meaning. The platform reserves the right of final interpretation of these Terms.
Page 10 · Supplementary Provisions and Interpretation
These Terms constitute the entire legal agreement between the User and the Platform and supersede any prior oral or written agreements. When using the Platform services, Users shall also comply with other rules or notices published from time to time by the Platform.
The Platform reserves the right to amend these Terms based on business developments, regulatory policies, or market conditions and notify Users via public announcement. Amendments shall take effect from the date of such announcement, unless otherwise stated. Continued use of the Platform after any amendments to these Terms constitutes acceptance of the amendments.
If Users have any questions regarding these Terms, they should contact the Platform through the official contact information published by the Platform. The Platform encourages Users to provide feedback and suggestions during use to promote service improvements and enhance the user experience.
These Terms are based on the English version. If there are multiple language versions, the English version shall prevail.