privacy policy

Page 1 · General Provisions and Scope of Application
This Privacy Policy (hereinafter referred to as the “Policy”) is established by the Arcax Platform (hereinafter referred to as the “Platform”) and describes how the Platform collects, uses, stores, shares, and protects users’ personal information. This Policy is legally binding and serves as an important basis for users’ use of the Platform services.
By registering, logging in, accessing, or using the Platform services, users are deemed to have fully understood and agreed to all of this Policy. This Policy applies to all Platform services and features, including but not limited to the official website, mobile applications, trading systems, API interfaces, and subsequently added products.
In the event of any inconsistency between this Policy and the Terms of Service, the personal information protection provisions of this Policy shall prevail. Users should regularly monitor Platform announcements. Continued use of the Platform after any policy updates constitutes acceptance of the revised terms.
The Platform commits to collecting and processing information in accordance with the principles of lawfulness, legitimacy, necessity, and good faith, and to protecting users’ privacy and data security to the greatest extent possible, subject to applicable laws and regulations.

Page 2 · Information Collection
To provide compliant and secure services, the platform will collect the following information in accordance with legal and business requirements:
Registration Information: including mobile phone number, email address, login credentials, etc.
Identity Verification Information: Users must submit their ID card, passport, driver’s license, or other valid government-issued documents for KYC verification;
Transaction Data: Transaction records of deposits, withdrawals, orders, and matchmaking, as well as corresponding fund flow information;
System Logs: including IP address, browser type, device identifier, geolocation, and usage history;
Cookies and Tracking Information: used to enhance user experience and for security verification.
The platform will not collect sensitive information unrelated to the service unless otherwise required by law or provided by users. Users have the right to refuse to provide certain information, but this may result in the inability to use certain features or services.

Page 3 · Information Use
Information collected by the platform will be used only within the legal scope and for service purposes, including:
Identity Verification and Compliance Review: Meeting legal requirements such as Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF);
Service Operations: Used for transaction matching, fund settlement, commission distribution, and customer support;
Risk Management and Security: Identifying abnormal transactions, suspicious behavior, and potential risks through monitoring and risk control models;
Service Improvement and Optimization: Anonymized data may be used for statistical analysis, product iteration, and market research;
User Communication: For notifications, announcements, updates, surveys, or risk warnings.
The platform promises not to use user information for commercial purposes unrelated to the service unless expressly authorized by the user or in compliance with legal and regulatory requirements.

Page 4 · Information Storage and Protection
The platform stores user information in a global, compliant server environment and implements multiple security measures, including encryption, tiered storage, and access controls, to prevent unauthorized access, disclosure, tampering, or destruction. User information is retained only to meet legal and business needs. It is typically deleted or anonymized within a certain period after a user cancels their account or terminates service, except as required by law or regulation.
The platform maintains a dedicated security team that regularly conducts vulnerability scans and penetration tests to continuously improve system security. Users should properly safeguard their personal accounts, passwords, and two-factor authentication tools to avoid information leaks or financial losses due to negligence. In the event of a data breach or system attack, the platform will take remedial measures within a reasonable time and notify users and regulators as required by law.

Page 5 · Information Sharing and Disclosure
The platform respects and protects user privacy and will not sell or loan user information to any third party. However, the platform may share or disclose user information in the following circumstances in accordance with the law:
Legal and regulatory requirements: In response to legitimate requests from government agencies, judicial institutions, or regulatory authorities;
Service requirements: Providing necessary services to complete transactions, settlements, or third-party entrustment;
Rights protection: Protecting the legitimate rights and interests of the platform, users, or the public;
Compliance requirements: Fulfilling regulatory obligations such as anti-money laundering, counter-terrorism financing, and tax reporting. The platform will review the data protection capabilities of its partners to ensure that they take reasonable measures to ensure information security. Users understand that if information is disclosed due to legal or mandatory regulations, the platform will not be responsible for the consequences arising therefrom.

Page 6 · Cookies and Tracking Technologies
The Platform uses cookies, pixel tags, and other tracking technologies to enhance user experience, improve service quality, and ensure system security. Cookies help the Platform identify users, record preferences, maintain session status, and facilitate risk management and feature optimization.
The Platform may also use tracking technologies to collect users’ browsing history, click behavior, and visit frequency for statistical analysis and personalized recommendations. Some third-party service providers (such as payment gateways or security verification providers) may also use cookies to facilitate necessary operations.
Users can manage or delete cookies in their browser or device settings, but this may result in inability to use certain features or a reduced experience. The Platform promises not to use cookie data for unauthorized commercial purposes and will reasonably control the scope and purpose of tracking technology.

Page 7 · Cross-border Data Transfer
To provide users with global services, the Platform may transfer and store user information between servers in different countries or regions. Cross-border transfers are primarily used for data backup, transaction matching, risk control review, and interface integration with partner exchanges. The Platform promises to comply with relevant laws and regulations when conducting cross-border data transfers, including the EU GDPR, Singapore’s PDPA, and other applicable privacy protection regimes. The platform will implement contractual obligations, encrypted transmission, and access control measures to ensure the security of data during transmission and storage. Users understand and agree that, due to international cooperation and business needs, information may be transferred to countries outside of the user’s jurisdiction. If users do not consent to cross-border data transfer, they may not be able to use some services. The platform will strive to ensure transparency and control over cross-border data flows.

Page 8 · User Rights
The platform respects users’ rights to their personal information, and users may exercise the following rights in accordance with the law:
Right of Access: Users may query and obtain their personal information;
Right of Correction: Users may request correction if errors or incomplete information is discovered;
Right of Deletion: Users may request deletion of information where legally required;
Right of Cancellation: Users may request account cancellation, and the platform will delete their data within the compliance period;
Right to Restrict or Object to Processing: Users may restrict or object to the processing of their information under certain circumstances;
Right to Data Portability: Users may request the export of their information in a structured format.
If users believe that the platform’s data processing has violated their legal rights, they may file a complaint through official channels, and the platform will promptly address the matter.

Page 9 · Protection of Minors and Special Terms
The Platform strictly requires that users must be at least 18 years of age and possess full civil capacity. Minors are prohibited from registering or using the Platform’s services. If the Platform discovers fraudulent registration or underage use, it reserves the right to immediately terminate the account and delete the relevant data.
For corporate or institutional accounts, the Platform may require additional information verification and compliance documentation to ensure the legitimacy and transparency of transactions.
If a user’s jurisdiction has specific restrictions or compliance requirements for digital asset services, the user should independently verify and comply with them. The Platform assumes no liability arising from a user’s violation of local laws. The Platform recommends that users fully understand applicable laws and policies before use to ensure compliance.

Page 10 · Policy Updates and Contact Information
The Platform reserves the right to amend or update this Privacy Policy from time to time in accordance with laws, regulations, regulatory requirements, or business development needs. Updated policies will be published via announcements, notifications, or on-page notifications and will take effect from the date of publication. Continued use of the Services after policy updates will be deemed to indicate that users have read, understood, and accepted the revised content.
If users have questions, comments, or complaints regarding this policy, they may contact the Platform through the official channels provided. The platform will respond to and process relevant requests within a reasonable period of time.
This policy is based on the English version. If there is a version in another language, the English version shall prevail. The platform reserves the right of final interpretation of this policy.